Returns and Refunds Policy

At IQ Exclusive, we are committed to providing you with top-quality and exceptional service. If, for any reason, you're not completely satisfied with your purchase, we offer a straightforward 7-day return and exchange policy.

Returns:

You have 7 days from the date of delivery to return an item. To be eligible for a return, the item must be unworn, unwashed, and with all original tags and packaging intact. Please contact our customer support to initiate the return process. Once we receive the item and validate its condition, we'll process your refund.

Exchanges:

If you'd like to exchange an item for a different size, color, or style, please reach out to our customer support within the 7-day period. We'll guide you through the exchange process and make sure you get the product you desire.

Refunds:

Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a reasonable timeframe.

Shipping Costs:

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.